Warranty Scope
Any device or modem supplied and distributed by Pristine Internet and delivered new, in the original carton to the original consumer purchaser, is warranted by Pristine Internet against manufacturing defects in materials and workmanship for a limited warranty period of:
■ 1) 90 days from the date of purchase.
Warranty Features
During the warranty period, Pristine Internet will, at its sole discretion,
■ 1) Provide phone, mail or e-support access to assist in solving issues. Phone support is available during normal business hours.
■ 2) Repair (at Pristine Internet’s own or at a Pristine Internet’s authorized service centers), or replace (using new or refurbished replacement parts or products) any defect within a reasonable period of time and free of charge. If factory repair service is needed, the customer shall bear the cost and insurance for delivery of the returned products or parts to Pristine Internet’s service center. Pristine Internet will not pay for any shipping charges; the repaired products or parts will be shipped back to the customer and the customer will bear the cost of shipping.
■ 3) You MUST contact us by calling customer support at 877-877-7716 before returning equipment – if you return equipment without contacting us for an RMA (Return Merchandise Authorization) there will be an automatic line management fee that is applicable to all items being returned for a refund. We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number. RMA numbers will be issued by a customer support representative and will be recorded on your account.
Warranty Coverage
This limited warranty begins on the original date of purchase and is valid only on products purchased directly from Pristine Internet or through Pristine Internet’s authorized partners. To receive warranty service, the purchaser must contact Pristine Internet for problem determination and service procedures. Warranty service can only be performed by Pristine Internet authorized service centers. The original dated bill of sale must be presented upon request as proof of purchase to Pristine Internet or Pristine Internet’s authorized service center.
Pristine Internet will repair or replace this product, at our option and at no charge as stipulated herein, with new or refurbished parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products shall become the property of Pristine Internet and must be returned to Pristine Internet. The repaired or replaced parts or products assume the remaining original warranty.
Exclusion from Warranty
Pristine Internet does not warrant uninterrupted or error-free operation of the product and shall not be liable for the loss or destruction of data or media resulting from the use or service of this product. Pristine Internet is not liable for any form of direct, indirect, or consequential loss suffered by a customer during any downtime. The purchaser is cautioned that product performance may be affected by installation, system configuration, software, applications, equipment compatibility, purchaser data and operator control of the system, among other factors, and it is the purchaser’s responsibility to determine the functional implementation.
Pristine Internet does not condone the use of any communication equipment without a valid SIM card that has an authorized plan to be used in a modem device. Failure to use the proper rate plan for modem devices will cause your device to lose connection and may be subject to IMEI blocking by the common carrier. Pristine Internet does not promote the use of unauthorized SIM cards to circumvent the common carrier nor will a non working unauthorized SIM card be a reason for warranty assistance. Not all SIM cards will work with Pristine Internet devices. Please check with your common carrier first before purchasing.
Pristine Internet’s obligations with respect to software products distributed by Pristine Internet are set forth in the applicable end user license agreement. Non- Pristine Internet hardware and software products, if provided, are on an “AS IS” basis. Non- Pristine Internet manufacturers, suppliers, publishers, and service providers may provide their own warranties.
Pristine Internet is not responsible for access equipment, traffic management or authority to grant access.
Unless given a written agreement, this limited warranty does not apply to consumables, including but not limited to filters, fans, batteries, fuses, plugs, connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use, and except to the extent otherwise expressly provided for in this statement, shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; improper handling or storage; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or damage to the exterior finish; accidents; abuse; neglect; fire, oil, water damage resulting from use of the product outside of its intended use or not in accordance with product specifications; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Pristine Internet, or which damages this product or results in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instructions, user manuals or other requirements; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; natural loss of brightness and color under normal conditions, or burned-in images; normal degradation in the performance of the Product, normal wear and tear.
General Terms
This limited warranty is a standard application of Pristine Internet. No other third party (including any agent, distributor, or sales representative) is authorized to make any representations or warranties that are different from this limited warranty. Unless otherwise confirmed by Pristine Internet in written forms of contract or other documents, any warranty clauses that conflict with this limited warranty shall be deemed to be automatically invalid. Final power of interpretation of this limited warranty shall be vested in Pristine Internet.
Limitation of liability
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON PRISTINE INTERNET. PRISTINE INTERNET SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF PRISTINE INTERNET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST PRISTINE INTERNET BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY PRISTINE INTERNET AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT SOLD BY PRISTINE INTERNET NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF PRISTINE INTERNET. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NON-TRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Devices covered under this warranty.
All devices sold by Pristine Internet, including modems and outdoor antenna products.
This warranty supersedes any previous warranty currently in place.
PRISTINE INTERNET
133 E 50th Street
Garden City, Idaho 83714
Ph. 877-877-7716
Regular Business Hours
Monday-Friday 8AM-8:00PM EST
Warranty Scope
Any device or modem supplied and distributed by Pristine Internet and delivered new, in the original carton to the original consumer purchaser, is warranted by Pristine Internet against manufacturing defects in materials and workmanship for a limited warranty period of:
■ 1) 90 days from the date of purchase.
Warranty Features
During the warranty period, Pristine Internet will, at its sole discretion,
■ 1) Provide phone, mail or e-support access to assist in solving issues. Phone support is available during normal business hours.
■ 2) Repair (at Pristine Internet’s own or at a Pristine Internet’s authorized service centers), or replace (using new or refurbished replacement parts or products) any defect within a reasonable period of time and free of charge. If factory repair service is needed, the customer shall bear the cost and insurance for delivery of the returned products or parts to Pristine Internet’s service center. Pristine Internet will not pay for any shipping charges; the repaired products or parts will be shipped back to the customer and the customer will bear the cost of shipping.
■ 3) You MUST contact us by calling customer support at 877-877-7716 before returning equipment – if you return equipment without contacting us for an RMA (Return Merchandise Authorization) there will be an automatic line management fee that is applicable to all items being returned for a refund. We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number. RMA numbers will be issued by a customer support representative and will be recorded on your account.
Warranty Coverage
This limited warranty begins on the original date of purchase and is valid only on products purchased directly from Pristine Internet or through Pristine Internet’s authorized partners. To receive warranty service, the purchaser must contact Pristine Internet for problem determination and service procedures. Warranty service can only be performed by Pristine Internet authorized service centers. The original dated bill of sale must be presented upon request as proof of purchase to Pristine Internet or Pristine Internet’s authorized service center.
Pristine Internet will repair or replace this product, at our option and at no charge as stipulated herein, with new or refurbished parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products shall become the property of Pristine Internet and must be returned to Pristine Internet. The repaired or replaced parts or products assume the remaining original warranty.
Exclusion from Warranty
Pristine Internet does not warrant uninterrupted or error-free operation of the product and shall not be liable for the loss or destruction of data or media resulting from the use or service of this product. Pristine Internet is not liable for any form of direct, indirect, or consequential loss suffered by a customer during any downtime. The purchaser is cautioned that product performance may be affected by installation, system configuration, software, applications, equipment compatibility, purchaser data and operator control of the system, among other factors, and it is the purchaser’s responsibility to determine the functional implementation.
Pristine Internet does not condone the use of any communication equipment without a valid SIM card that has an authorized plan to be used in a modem device. Failure to use the proper rate plan for modem devices will cause your device to lose connection and may be subject to IMEI blocking by the common carrier. Pristine Internet does not promote the use of unauthorized SIM cards to circumvent the common carrier nor will a non working unauthorized SIM card be a reason for warranty assistance. Not all SIM cards will work with Pristine Internet devices. Please check with your common carrier first before purchasing.
Pristine Internet’s obligations with respect to software products distributed by Pristine Internet are set forth in the applicable end user license agreement. Non- Pristine Internet hardware and software products, if provided, are on an “AS IS” basis. Non- Pristine Internet manufacturers, suppliers, publishers, and service providers may provide their own warranties.
Pristine Internet is not responsible for access equipment, traffic management or authority to grant access.
Unless given a written agreement, this limited warranty does not apply to consumables, including but not limited to filters, fans, batteries, fuses, plugs, connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use, and except to the extent otherwise expressly provided for in this statement, shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; improper handling or storage; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or damage to the exterior finish; accidents; abuse; neglect; fire, oil, water damage resulting from use of the product outside of its intended use or not in accordance with product specifications; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Pristine Internet, or which damages this product or results in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instructions, user manuals or other requirements; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; natural loss of brightness and color under normal conditions, or burned-in images; normal degradation in the performance of the Product, normal wear and tear.
General Terms
This limited warranty is a standard application of Pristine Internet. No other third party (including any agent, distributor, or sales representative) is authorized to make any representations or warranties that are different from this limited warranty. Unless otherwise confirmed by Pristine Internet in written forms of contract or other documents, any warranty clauses that conflict with this limited warranty shall be deemed to be automatically invalid. Final power of interpretation of this limited warranty shall be vested in Pristine Internet.
Limitation of liability
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON PRISTINE INTERNET. PRISTINE INTERNET SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF PRISTINE INTERNET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST PRISTINE INTERNET BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY PRISTINE INTERNET AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT SOLD BY PRISTINE INTERNET NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF PRISTINE INTERNET. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NON-TRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Devices covered under this warranty.
All devices sold by Pristine Internet, including modems and outdoor antenna products.
This warranty supersedes any previous warranty currently in place.
PRISTINE INTERNET
133 E 50th Street
Garden City, Idaho 83714
Ph. 877-877-7716
Regular Business Hours
Monday-Friday 8AM-8:00PM EST
